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Sentiment analysis follows customers’ and employees’ emotional responses, enabling constant improvement.
Paycall’s advanced sentiment analysis technology records your company’s calls while using AI to analyze customers’ and employees’ emotional responses during the call.
The system generates reports detailing the sentiments exhibited during each call, such as anger, frustration, dissatisfaction, confidence, pressure, discomfort, and more.
Paycall’s solution gives you an exact picture of every call to help you train your employees and take the right actions to enhance customer satisfaction.
