Call Center Services

Paycall provides a one-stop shop of the most innovative and advanced call center software, allowing you to build and manage a cutting-edge call center customized to your needs.

Get cloud IP switchboard, call tracking, call metrics, multi-chat, mailing services, chatbot, text-to-audio and audio-text-to-file conversions, and more.

Paycall is a single solution suitable for all stages of the customer cycle. It optimizes your marketing campaigns, sales and customer care with a holistic system.

It provides a first-call solution for your customers with this intuitive call center software, increasing customer satisfaction and ultimately ROI for your business and/or call center.

Features

Range of call routing rules

Amazing Range of call routing rules

let you assure each executive / agent and his skills are used at its best and the calls are handled by the right person, in-time

Advanced call routing
Round robin call routing
Least talk time call routing
Random call routing
Fewest calls call routing
Sticky agent
Ring group
Time Condition & Holiday based routing

Control the Brand Image

Let your managers assure that each call is handled with sheer professionalism with supervisory controls as your employees are making and maintaining your brand positively:

Barge-in
Whisper
Conference
Agent statistics
Call recording with single and bulk download. Automated archiving
Fraud detection

Clutch the Conversation

Let your staff handle each call efficiently or pass it to the right person to assure first call resolution with a complete array of call controls in the dialer:

Soundboard
Script
Call hold and retrieve
Chat (with queue & transfer support)
Custom Music on Hold (MoH) (company, external groups, call queues, and campaigns)
Call transfer (Blind & Attended)
Call park
CMS Integration
Multilingual

Reach More, Sale More

Predictive technology with a complete human sway is what the dialer range offered in PayCall. Use an exclusive or amalgamated range of call center dialers to reach more prospects and customers to increase productivity and revenues:

Predictive Dialer
Progressive Dialer
Preview Dialer
Auto Dialer
Manual Dialer
SMS Broadcasting
Voice Broadcasting
Campaign lead filter

Save Resources

PayCall features eliminate nonproductive outbound calls and give reference to the last conversation so resources can be utilized more efficiently:

Answering Machine Detection
Do not Call (DNC) Control (Global and Campaign wise)
Lead Search Information
Blacklist (Numbers, Prefix, and Range)
IVR (Interactive Voice Response)
Disposition

Support Agents

Support your agents to do their best and feel valued with an exclusive range of features. A complete range of features dedicated to an agent for self-evaluation and performance improvements

Remote agent support (with PSTN number support, Ring group)
Voicemail & access to voicemails
Email voicemail
Agent side reports
Callback report
Agent session report
Missed call report
Customer chat report
Voicemail report

Remote work

A spot on call center solution with multi tenancy support. Take benefit of centralized control and interconnection with hundreds of tenants which can be remote agents, remote workspaces or remote offices for your business

Signup APIs
Centralized control
Email notification with credential on Signup

Take Realistic Decisions

Decisions must be taken on solid data and PayCall provides this much needed data in the form of extensive reports to aid your decisions

Account statistics
Call Detail Logs
Reports
Live Dashboards

Increase the Power with Integrations

PayCall is highly scalable and flexible call center software that lets you integrate any 3 rd Party Solution or Application with APIs to double its capacity with value added features of the third party system. Use all solutions in a single sign on to streamline processes and increase ROI.

CRM
Twitter
Facebook
WhatsApp
Email
And more

Reports

Enjoy a variety of real time dashboards and offline reports:

Agent reports

Departments reports

Call center performance

and more

The need for unified communication is known to everyone. We are proud to present a true multi-channel call center solution.

Use the power of 360 degree communication to seize all business opportunities.

Paycall supports voice calls, SMS, chat, email, counter ticketing solution, WhatsApp, social media and all other major communication channels to enable you to enjoy competitive advantages.

A perfect suite of call center software features to empower marketing, sales and support processes in the call center or company. Envy your competition with this futuristic communication center, which has all call controls, supervisory features and automation tools to bring maximum professionalism, staff productivity, customer satisfaction and ultimate growth for your business regardless of size and vertical.

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