Call Tracking - paycall

Optimize your ROI with our call-tracking service. Use call tracking metrics to measure the effectiveness of your advertising campaigns and drive business growth.

PayCall’s call-tracking software is a user-friendly tool designed to help businesses track and analyze the effectiveness of their advertising campaigns.

The system monitors and records all incoming calls, allowing businesses to gain valuable insights and make data-driven decisions to increase revenue and expand their customer base.

PayCall’s call-tracking software provides an efficient and effective way to measure the success of advertising efforts and make adjustments as needed.

Features

Call details

Reports of all incoming calls including details of answered and unanswered, time, caller, duration and more. It is also possible to send to each individual caller messages from this screen.

Unique reports

Track call metrics that accurately measure campaign and ad performance.
Reports that allow you to sort repeat callers by user defined categories, reliable reports of the number of calls to each business/target/number without repeat callers.

Periodic reports

Daily, monthly, and annual call-tracking analytics, including infographics and alerts.

Sound file for caller

A sound file played to the caller before their call is forwarded top its destination. The contents can be “Welcome”, a list of available extensions or any other message you choose.

Receiver sound files

A sound file played to the person receiving the call; “You have a call from…” This is an important file for branding a site/campaign as it informs the receiver from who the call originated from.

Music On Hold

Uniqe jingle or music that replace the regular ring tone.

SMS at end of call

An SMS message can be sent to the caller or the business at the end of every answered or unanswered call. The SMS message can include dynamic text.

Email at end of call

Email can be sent to the caller or the business at the end of every answered or unanswered call. The Email can include dynamic text.

3rd party system integration

Integration with 3rd party systems such as CRMs. Real-time updating of all answered/unanswered calls, including WS management and API operations.

Periodic reports

Activity reports for mailing lists according to dynamic settings and different frequencies.

Non-active lines

Reports of inactive phone lines delivered to mailing lists.

Call data reports

Call data reports (duration, repeat callers, available numbers, and more) delivered to mailing lists according to dynamic definitions.

IVR Route

This flow allows for the establishment of extensions and selecting call targets per extension. Replaces the exchange’s router and makes possible the transfer of calls between extensions without answering.

Call answering preferences

This flow allows you to define an unlimited number call destinations to avoid losing a call and/or lead.

Parallel calling

Using this flow it is possible to determine that a call will be transferred to a number of extensions in parallel.

Call recording

All the calls can be recorded and downloaded to a computer or save in Data store.

Black list

Adding single numbers or a list of numbers that you don’t want to receive calls from.

Call back

A return call to connect the business and the caller.

24/7 Support

24/7 technical support in critical isuues.

Who’s the service for?

Site owners, including indexes and portals which display many advertisements and who want to assess the success of all incoming calls in relation to the various advertisers on their site.

Marketing and advertising agencies, site promotion companies who want to confirm a campaigns success for existing and potential clients.

Lead developers who want to find out how many leads are generated for business owners by their campaigns.

The process

Virtual phone numbers are advertised in the various media.

Each virtual number routes callers to destinations.

All incoming calls to virtual numbers (whether answered or not) are logged by the call tracking system.

The call tracking system provides a range of additional services including: statistical reports based on a wide range of criteria, call recording, uploading sound files to the caller or call receiver, email alerts regarding unusual activity on the lines, updates via SMS or email about all answered or unanswered calls, integrates with external systems like CRM and more.

Who’s the service for?

The process

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