Multi Chat - paycall

Transform your customer service with Multi Chat

the all-in-one solution that synchronizes all communication channels including

WhatsApp, Facebook, email, chat, SMS, and more

for a cutting edge customer service experience.

Multi Chat is an innovative, efficient and cloud-based communication platform that allows your customers to contact your service representatives through a variety of digital channels, including WhatsApp, Facebook, email, chat, SMS and more. The system combines communication, customer service, and support in a single package. This results in a more productive, streamlined service experience that saves valuable time for both you and your customers.

The system integrates with your core system, is easy to use, and is secure. For any company or organization looking to upgrade its customer service, this is the ideal solution.

Features

All knowledge in one place

A centralized database that includes call scripts, customer information, training videos, tips and guides, photos, and more, that all service representatives can access to improve the customer service experience.

Maximum service and efficiency

Your service representatives can handle multiple customers at the same time, reducing wait times and increasing overall productivity.

Customer-centric experience

A modern service experience that puts them at the center, allowing them to contact you through multiple digital channels easily and efficiently.

All communication channels synchronized

Allows full synchronization between communication channels and core systems for seamless, organized customer service and support.

Marketing automation system by BOT

BOT-based artificial intelligence system that provides immediate and quick responses to customer inquiries, including scheduling appointments and checking order statuses.

Support automation system by BOT

BOT-based artificial intelligence system that provides immediate and quick responses to customer service and support.

Smart form building tool and digital signature model

Includes a smart form building tool and digital signature capabilities for easy document sharing and signing through WhatsApp, email, chat, or SMS.

Integration into CRM and ERP systems

Integrates with the core systems of your organization, including CRM and ERP, for streamlined and synchronized data and work.

Integration with Social Media

Interfaces with all social media networks and allows you to manage all inquiries in one place

WhatsApp Business API

Connect your business WhatsApp to Multi Chat through an API connection and route customer inquiries to various departments for speedy handling.

Call center tracking and monitoring

Call center managers have access to tracking and monitoring tools for data analysis and optimization of employees and department.

Photos, videos and file sharing

Enables the sharing of photos, videos, and other files with customers, as well as live video calls.

Cloud-based solution

Requires no installations or maintenance, and can be easily accessed from any device.

High-level information security

Implements multiple security layers for the protection of sensitive information.

Application

Use our app and manage your business, inquiries and agents from anywhere.

A variety of reports

Enjoy a variety of reports:

Number of open / close / under process tickets

Agent performance

and more

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